Privacy:

We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so.

Information Collection & Use:

Our site's registration form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address), and financial information (like their account or credit card numbers). The customer's contact information is used to get in touch with the visitor when necessary. i.e, in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for products and services. The customer ID numbers are assigned to Web site visitors to verify the user's identity and for use as account numbers in our record system.

Security:

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing".

If you have any questions about the security at our web site, please send an e-mail to sales@kirbydermatology.com .

Shipping:

We ship via USPS Priority Mail within 24 hours of when the order is received except for orders received on Saturday, Sunday and holidays. Those will usually ship on the morning of the first business day immediately following the weekend or holiday.

USA Shipping

• We charge a flat rate of $9.95 per order for all orders within the United States.
• We ship via USPS Priority Mail.
• You will receive an e-mail confirmation when your package is shipped that will include a tracking number for the package.
• Orders will arrive normally within 2-3 days.
• Additional shipping charges will be assessed for orders over 70 lbs. in weight.
• We will contact you if any item you ordered is not in stock at the time your order is processed.

International Shipping

• We charge $25.00 per order for shipment to Canada.
• We ship via USPS International Priority Mail.
• You will receive an e-mail confirmation when your package is shipped that will include a tracking number for the package.
• Orders will arrive normally within 6-10 days.
• Additional shipping charges will be assessed for orders over 20 lbs. in weight.
• We will contact you if any item you ordered is not in stock at the time your order is processed.

Returns:

If for any reason you are dissatisfied with your order, please do not hesitate to bring it to our attention.
To obtain authorization for a return, please call 877-676-2226 or e-mail sales@kirbydermatology.com. Depending on the reason for return we will either replace a damaged item or issue an online store credit. If returning merchandise, you must do so within 30 days of invoice date and include your RMA number and all parts, pieces, and printed material in order to be eligible for a return. We will not accept any return without prior authorization and issuance of an RMA. Return acceptance is at the sole discretion of KirbyDermatology.com

* Shipping fees will be refunded only on orders that the original item(s) were damaged. All other shipping fees are non-refundable.

Please allow up to two weeks for the return to be processed.

Returned items should be mailed to:
KirbyDermatology.com
Attn: Returns
PO Box 2227
Statesboro, GA 30459

If you should need further information regarding the return of any of our products, please do not hesitate to call us at 877-676-2226 during our business hours (Monday through Friday, 9:00 AM - 5:00 PM CST).

Disclaimer:

The information contained within this website (including all pictures, descriptions, price, etc.) may not be accurate. To confirm any piece of information with any given picture affixed, please contact us. Furthermore, prices and availability are subject to change without notice. KirbyDermatology.com reserves the right to cancel any transaction in the event that items purchased were incorrectly priced or accidentally misrepresented.